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Hi, I'm James Briggs, an Internet computer programmer/DBA in Silicon Valley. I've been programming for 20 years for companies like eBay, Cisco, Yahoo!, Apple, Amazon and startups.In my spare time I do Open Source programming and like flying airplanes, karate and studying Asian languages.
This blog talks about events, places and things in my life.


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Daily Archives: June 29, 2005
The eBay Customer Support Strategy
I used to work at eBay Payments. Even when I was an eBay employee I was puzzled by the non-existent customer service provided to auction buyers and sellers who weren’t PowerSellers. Now I understand: “Pierre never in effect wanted customer … Continue reading
Posted in Business, Tech
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